Personal Bag

All our products go through the highest level of quality inspections before they get shipped out.

However, should your item be delivered damaged or is faulty in anyway, please contact us immediately upon receipt and we will replace or refund you based on our returns policy. For more information, please check out our Refund & Returns page.

Do you ship worldwide?

Yes. We ship to over 200 countries around the world.

What are your postage charges?

UK
Orders under £25.00
Royal Mail Tracked24 - £5.99

Orders over £25.00
Royal Mail Tracked48 - Free
Special delivery - £9.99

EU
Royal Mail International Tracked - £12.99
DHL Express - £25.00

Rest of Europe
Royal Mail International Tracked - £14.99
DHL Express - £25.00

Rest of the World
Royal Mail International Tracked - £14.99
DHL Express - £25.00

Do you provide tracking information?

Yes, depending on the shipping service you chose during checkout (i.e. Royal Mail Tracked, DHL or UPS), you will receive an email once your order ships that will contain your tracking information.

My tracking says “no information available at the moment”?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please Contact Us.